Job Board

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up. For every child, an advocateUNICEF started operation in Cambodia in 1952 and opened first country office in 1973 in Phnom Penh. More information on what we do in Cambodia is available at https://www.unicef.org/cambodia/.How can you make a difference? The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programmes, in advocacy and in operations. The vision guiding the UNICEF Cambodia Country Programme 2024-2028 is to contribute to national efforts so that all girls and boys, especially the most disadvantaged, progressively fulfil their basic rights to survival, care, protection and participation to reach their full potential. This will be achieved through five interdependent programme components: (a) health and nutrition; (b) WASH; (c) education; (d) child protection; and (e) policy and public financing for children.The UNICEF’s Policy and Public Finance for Children Section works closely with a number of national ministries, including Ministry of Interior, Ministry of Planning, Ministry of Economy and Finance, Ministry of Social Affairs, Veteran, and Youth Rehabilitation, National Institute of Statistics, as well as sub-national administrations – particularly the provinces of Siem Reap, Preah Vihear, and Rattnakiri.Conditions of the Internship:National interns who are not in receipt of financial support from any sources will be provided by UNICEF with a USD 300 stipend per month during the internship and one-time reimbursement of other costs (insurance) up to USD 100.UNICEF will cover the cost of field trips if such travel is required in the course of the assignment. Interns are expected to use their own laptops. UNICEF will provide access to telephone, printer, and other necessary equipment required for the assignment.All interns must abide by UN code of conduct, including prevention of sexual exploitation and abuse.UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF ValuesUNICEF competencies required for this post are...(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here. UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Macy Visa is a trusted immigration and visa consulting firm dedicated to guiding clients through international visa applications, student visas, travel, and residency procedures with accuracy, clarity, and professionalism.JOB SUMMARYMacy Visa is seeking an energetic and detail-minded Sales & Immigration Intern who is eager to learn about international visa processes, client consulting, and business administration. This role offers hands-on experience in a fast-growing immigration firm.KEY RESPONSIBILITIESInquiry Handling: Greet incoming clients, answer basic inquiries via phone or social messaging, and schedule consultation appointments.Document Check & Sorting: Assist sales admins in reviewing client checklists and organizing document folders.Data Entry & Tracking: Update client records and application statuses in the company database.Administrative Assistance: Help draft simple correspondence, follow up on missing client documents, and manage filing systems.Market & Visa Research: Help gather up-to-date information on visa requirements, embassy guidelines, and travel policies under supervisor guidance.Continuous Learning & Adaptability: Show a willingness to learn updating immigration laws and demonstrate the ability to work effectively under pressure.BENEFITS & INTERNSHIP PERKSHands-on training in international visa and immigration procedures.Friendly, professional work environment.Internship stipend / allowance.Certificate of completion and potential full-time employment offer based on performance.

Macy Visa is a trusted immigration and visa consulting firm dedicated to guiding clients through international visa applications, student visas, travel, and residency procedures with accuracy, clarity, and professionalism.JOB SUMMARYWe are looking for an organized and proactive Sales Administrator to support our sales and consulting team. In this role, you will manage client documentation, assist with initial client inquiries, maintain clear records, and ensure smooth communication between clients and consular processes.KEY RESPONSIBILITIESClient & Application Support: Assist clients with filling out visa forms (e.g., DS-160, student visas) and collecting required documentation checklists.Sales Pipeline Management: Track client inquiries, update the CRM/database, and follow up with prospective clients regarding contracts and next steps.Contract & Invoice Preparation: Prepare service contracts, issue invoices, and track payment status for visa packages.Consular Coordination: Assist with booking visa appointment slots and tracking embassy/consular updates.Customer Communication: Serve as a primary point of contact for routine client updates via phone, email, and messaging apps (Telegram/WhatsApp).Administrative Support: Maintain neat digital and physical file records ensuring strict confidentiality of personal documents.Continuous Learning & Adaptability: Show a willingness to learn updating immigration laws and demonstrate the ability to work effectively under pressure.

Role Overview: This internship is a great opportunity to accelerate our digital performance and enhance the digital order experience by providing a seamless omnichannel user journey.Key Responsibilities: The intern will coordinate with other teams to ensure web information is up to date, manage product presentations and merchandising strategy, ensure customers can easily find the right sports products, and handle performance monitoring and reporting.

The Finance Coordinator is responsible for supporting the Finance and Operations Manager in managing program accounts, maintaining appropriate financial controls, facilitating payment requests, implementing financial compliance measures and ensuring transparency and fraud awareness within the program, in accordance with the AAC Operations Manual and Tetra Tech policy and procedures.This includes assisting with budgeting/forecasting, financial reporting, coordination of financial processes, payment processing, accounting expenditure, operating, and administering bank accounts, ensuring funds supply, preparing expenditure and forecast reports/information, preparing, and submitting monthly accounts.The Finance Coordinator is also responsible to ensure the accuracy and integrity of financial data, assist in the preparation of financial statements, and facilitate smooth financial operations for the day-to-day management of the program.As a member of AAC, the Finance Coordinator fosters continuous improvement and innovation, ensures quality delivery, and maximises possible program outcomes for AAC.Key ResponsibilitiesKey responsibilities include:Finance AdministrationAssist the Finance and Operations Manager in meeting the overall finance and accounting obligations for the program.Process day-to-day payments for all program expenditures.Review and verify correctness of payment requests, including supporting documents in line with internal policies and procedures.Prepare Payroll and payslip for national staff.Ensure timely transactions, bank reconciliation and liaise with bank on related issues.Be responsible for the preparation of relevant financial reports and spreadsheets.Prepare, book transactions into QuickBooks and submit monthly reconciliation reports, recode incorrect transactions.Assist with maintenance and replenishment of program funds request.Provide financial advice and respond to financial inquiries when needed to the program team.Maintain the accounts filing system to ensure it is sufficient and orderly and enables information to be retrieved efficiently.Maintaining accurate and up-to-date financial records, adhering to AAC policies and procedures.Liaise with Cambodian local tax officers, social insurance officers, bank officers on related issues.Support the VAT refund process for the program to the General Department of Taxation.Support on monthly salary and withholding tax (WHT) declaration for the program to General Department of Taxation.Assist the Finance and Operations Manager in delivering training on financial management, policies and process including inductions for staff and partners.Assist the Finance and Operations Manager in the regular review and updating of the standard operating procedures in the Operations Manual.Assist the Finance and Operations Manager in generating requested financial reports for managers, including Annual Reports, Annual Plans, and Progress Reports.Ensure that all administrative and office duties are carried out in adherence to program procedures and policies.Provide input to and contribute to continuous improvement for Finance, Operations and across the program as an AAC team member.Work as part of collaborative teamContribute to effective collaboration across the AAC team to support the establishment of a constructive, team-based culture and delivery of key program-wide resultsActively contribute to AAC team meetingsActively contribute to activity review processes in AAC as part of the continuous improvement and reporting of program activities, and by the monitoring, evaluation, research and learning (MERL) team as part of program reviewUndertake additional duties as may be reasonably required by the Enrichment and Reintegration Adviser, Alumni and Reintegration Manager or Team LeaderPersonal managementUndertake regular work planning to manage tasks and responsibilitiesParticipate in performance reviews and professional development planningOther DutiesProvide administrative and procurement assistance to ad hoc requests for support during peak activity periods from program component teams.Adhere to and foster compliance with DFAT's policies regarding child protection, preventing sexual exploitation, abuse and harassment, privacy, fraud, and other cross-cutting areas.Undertake other duties as may be reasonably required by the Team Leader or the Finance and Operations Manager.

The RoleThe Scholar and Alumni Coordinator will provide operational and administrative support to On-Award Enrichment and Alumni Engagement activities, including procurement, contract management, financial management, activity coordination, survey administration, reporting, communications, and database management.The position will work under the direction of the Enrichment and Reintegration Adviser and the Alumni and Reintegration Manager to ensure activities are delivered effectively, professionally, and in line with AAC and DFAT requirements. The role will also support accurate data collection, recordkeeping, and continuous improvement across scholar and alumni activities.Key ResponsibilitiesDuties include:On-Award Enrichment (OAE)Support the Enrichment and Reintegration Adviser in:Planning a series of OAE activities for the upcoming annual plan period in accordance with the OAE PlanCalling for expressions of interest from scholars to participate in planned OAE activitiesLiaising with selected participants with respect to logistical arrangementsMaintaining records and reports related to activity participationThe timely and comprehensive collection of validated and disaggregated OAE data in accordance with AAC monitoring, evaluation, research and learning (MERL) processesAdministering post-activity surveys, and collating resultsPreparing progress reports against agreed plans, indicators, and targets (including contributions to the annual report), and documentation in accordance with AAC and DFAT requirementsManaging the OAE budget including tracking all expendituresProcessing provider invoices and participant reimbursement claimsDeveloping regular scholar newsletters, including the development of good news storiesProviding administrative support as needed and managing project-related paperworkAlumni EngagementSupport the Reintegration and Alumni Manager in:Planning a series of alumni engagement (including reintegration and grant) activities for the upcoming annual plan period that strengthen alumni engagement and networks in accordance with the Alumni Engagement StrategyLiaising with the Australian Alumni Association of Cambodia (AAA-C) in relation to the identification, planning and delivery of AAA-C activitiesPromoting participation in planned alumni engagement activities through various communication channels (including the development of promotional materials), and assessing expressions of interest/nominations from alumniProcurement processes for activity venues, and other logistics such as catering and photo/videography servicesLiaising with selected participants with respect to logistical arrangementsMaintaining records and reports related to activity participationThe timely and comprehensive collection of validated and disaggregated alumni engagement data in accordance with AAC MERL processesAdministering post-activity surveys, and collating resultsPreparing progress reports (including contributions to the annual report) against agreed plans, indicators, and targets, and documentation in accordance with AAC and DFAT requirementsManaging the alumni engagement budget including tracking all expendituresProcessing provider invoices and participant reimbursement claimsThe ongoing development and updating of the alumni databaseProviding administrative support as needed and managing project-related paperworkWork as part of collaborative teamContribute to effective collaboration across the AAC team to support the establishment of a constructive, team-based culture and delivery of key program-wide resultsActively contribute to AAC team meetingsActively contribute to activity review processes in AAC as part of the continuous improvement and reporting of program activities, and by the monitoring, evaluation, research and learning (MERL) team as part of program reviewUndertake additional duties as may be reasonably required by the Enrichment and Reintegration Adviser, Alumni and Reintegration Manager or Team LeaderPersonal managementUndertake regular work planning to manage tasks and responsibilitiesParticipate in performance reviews and professional development planningUndertake training as required to update skills and ensure task delivery to the required standard

RESPONSIBILITIESAssist in planning, implementing, and monitoring sales strategies and activities.Support the achievement of departmental sales targets and business growth objectives.Identify new business opportunities and maintain strong relationships with customers and business partners.Assist in organizing sales campaigns, promotions, and customer engagement activities.Handle customer inquiries and resolve issues promptly and professionally.Coordinate with internal departments to ensure smooth policy issuance and customer service.Perform other duties and assignments as directed by the Sales Manager.IN RETURN, WE OFFERA competitive salary.Great career progression opportunities.Comprehensive training.A friendly and supportive working environment.

We are seeking a highly motivated and experienced Customer Service Manager to lead our customer service team and deliver exceptional customer experiences. The successful candidate will be responsible for managing daily customer service operations, developing service standards, improving customer satisfaction, and driving team performance.KEY RESPONSIBILITIESLead, coach, and motivate the customer service team to achieve service excellence.Develop and implement customer service policies, procedures, and performance standards.Monitor customer inquiries, complaints, and feedback to ensure timely resolution.Analyze customer service metrics and prepare management reports.Identify opportunities to improve customer experience and operational efficiency.Collaborate with other departments to ensure seamless service delivery.Conduct regular training and performance evaluations for team members.Manage escalated customer issues and ensure satisfactory outcomes.IN RETURN, WE OFFERA competitive salary.Great career progression opportunities.Comprehensive training.A friendly and supportive working environment.

JOB RESPONSIBILITIES:Analysis and build data modeling/data mart to support DashboardAnalysis business requirementsAnalysis existing data for business reflectionBuild data modeling & DataSet for supporting BI Dashboard + ADHOCBuild Analytics Report and Data Visualization DashboardBuilding Analytics Report from all Business UnitDevelop Dashboard Visualization base on Business requirementsDeliver actionable insights data for data-driven and decision makingAnalyze complex datasets to support strategic business decisionsExploratory Data Analysis (EDA) : Able to build advance story tellingRecommendation and actionableSupport and engage into projects from each tribesCollaborate and discuss with stakeholders to understand and provide the complex data solutionMeet with Stackeholders to understand their need and build analytics report or dashboardKeep Maintain system running and uptimeMaintain PowerBI data flow processing to ensure no missing dataKeep maintain the system uptime.

JOB RESPONSIBILITIES:Business Analysis & Requirements DevelopmentWork with business stakeholders, product owners, users, developers, architects, and compliance specialists to understand objectives, processes, constraints, and expected outcomes.Elicit, analyze, structure, and document business, functional, and non-functional requirements from the initial concept through implementation.Translate business needs into clear user stories, use cases, process flows, business rules, data requirements, and acceptance criteria.Ensure that requirements are complete, consistent, feasible, traceable, and understandable to both business and technical teams.Analyze current and target-state processes, identify gaps, and propose practical improvements.Maintain requirements and related documentation throughout the development lifecycle, including controlled updates and change traceability.Shift-Left Testing & Quality by DesignEmbed testing and quality considerations into requirements development from the earliest stage of each initiative.Review requirements with the mindset of an end user and a tester, challenging unclear assumptions and identifying missing scenarios, edge cases, dependencies, and failure conditions before development starts.Define precise and measurable acceptance criteria that can be directly converted into test scenarios and, where appropriate, automated tests.Facilitate requirement reviews, refinement sessions, and early walkthroughs with development and QA teams.Own risk-based testing by identifying high-risk workflows, critical controls, data sensitivities, and regulatory impacts.Define the test strategy, testing standards, test scenario design principles, requirements-to-test traceability, and release-readiness criteria.Analyze defects and production issues to identify requirement gaps and improve future analysis standards.Leadership of Product Quality & Routine TestingEstablish, implement, and continuously improve structured, state-of-the-art product-testing processes.Plan and supervise routine functional, regression, integration, usability, exploratory, and user-journey testing across mobile, web, back-office, and integrated systems.Assign testing activities to the Product Quality Analyst, review the quality and completeness of execution, and provide ongoing coaching and feedback.Ensure that test plans, test cases, test data, execution evidence, defect records, regression packs, and quality reports are complete and maintained consistently.Review testing coverage for new functionality, defect fixes, critical existing processes, regulatory requirements, and high-risk integrations.Lead defect triage, confirm business impact and severity, clarify expected behaviour, prioritize resolution, and ensure that critical defects are retested and closed appropriately.Provide transparent testing and product-quality reporting to project management and relevant stakeholders.Exploratory Testing & User PerspectiveEmbed exploratory testing into the overall testing approach rather than relying only on predefined test cases.Guide the Product Quality Analyst in actively exploring the system, investigating unexpected scenarios, challenging assumptions, and thinking like a real user.Ensure coverage of negative scenarios, boundary conditions, unusual user behaviour, and combinations of actions that may not be captured in documented requirements.Use exploratory findings to improve requirements, acceptance criteria, regression packs, and product design.Domain & Regulatory ValidationEnsure that business logic, workflows, calculations, controls, and system behaviour are validated against approved business requirements.Coordinate validation of relevant functionality against applicable banking, securities, and capital-markets regulations, based on interpretations confirmed by responsible business, legal, and compliance stakeholders.Identify regulatory, operational, conduct, and customer-impact risks arising from incomplete requirements or incorrectly implemented business logic.Ensure that appropriate evidence of domain and regulatory validation is retained for critical product journeys and regulated processes.Data, Calculation, Integration & API ValidationDefine and supervise database verification, SQL-based data checks, and reconciliation of financial calculations, balances, interest accruals, fees, transaction values, and statuses.Ensure data consistency and completeness across mobile, web, API, back-office, database, and external-system layers.Define integration-testing coverage and verify that data is transmitted, transformed, processed, and recorded correctly across connected systems.Ensure systematic testing of REST APIs using Postman or equivalent tools, including requests, responses, authentication, authorization, validation rules, error handling, and data structures.Review positive, negative, boundary, failure, and security-relevant API scenarios and ensure alignment with business rules and downstream outcomes.Ensure that reusable API collections, environment configurations, test data, and related documentation are maintained.AI-Assisted Analysis & TestingUse AI-assisted requirements review to identify ambiguity, inconsistency, duplication, missing information, weak acceptance criteria, and unaddressed edge cases.Apply AI-assisted test-case generation across positive, negative, boundary, integration, and end-to-end user scenarios.Use AI-assisted risk analysis to identify high-risk functionality, critical dependencies, control weaknesses, and areas requiring deeper testing.Apply AI-assisted edge-case discovery to identify unexpected combinations of user behaviour, data, system states, and failure conditions.Use AI-assisted regression impact analysis to assess which functions, integrations, calculations, and existing test packs may be affected by a proposed change.Evaluate and introduce practical AI-enabled improvements to test-data preparation, traceability, defect analysis, and quality reporting while maintaining human review and accountability.Ensure that the use of AI complies with information security, confidentiality, data protection, and project governance requirements.Define effective prompting practices and validation controls and coach the Product Quality Analyst in their responsible use.Supervision of the Product Quality Analyst & QA Expert ConsultationSet objectives, priorities, assignments, and quality expectations for the Product Quality Analyst and monitor delivery against them.Review requirements analysis, test scenarios, test cases, execution evidence, defect reports, reconciliations, and other deliverables prepared by the Product Quality Analyst.Develop the Product Quality Analyst’s skills through structured guidance, coaching, feedback, and increasing levels of responsibility.Use the outsourced QA expert as a specialist consultant to design and review testing methodology, automation opportunities, controls, templates, and working routines.Translate specialist recommendations into practical internal processes and ensure effective knowledge transfer to the Product Quality Analyst and developers.Retain accountability for priorities, decisions, delivery oversight, and product-quality reporting.Translate specialist recommendations into practical internal processes and ensure effective knowledge transfer to the Product Quality Analyst and developers.Retain accountability for priorities, decisions, delivery oversight, and product-quality reporting.Delivery & Stakeholder CollaborationParticipate actively in discovery, sprint planning, backlog refinement, demonstrations, user acceptance testing, and release-readiness discussions.Facilitate workshops and structured discussions, reconcile differing stakeholder views, and drive open points toward clear decisions.Work closely with developers throughout implementation to resolve questions quickly and protect the intended business outcome.Support users and business owners during user acceptance testing and obtain clear evidence of acceptance.Prepare concise, professional documentation, meeting outcomes, decision logs, and progress updates in English.Contribute to common standards, templates, and reusable practices for requirements management and quality assurance.

JOB RESPONSIBILITIES:Requirements & Product Quality AnalysisSupport the Lead Business Analyst in gathering, analyzing, documenting, and maintaining business and functional requirements.Prepare and update user stories, use cases, process flows, business rules, acceptance criteria, meeting notes, and other project documentation.Participate in stakeholder meetings, workshops, backlog refinement sessions, demonstrations, and requirement walkthroughs.Clarify open points with relevant stakeholders under the guidance of the Lead Business Analyst.Review requirements from the perspective of an end user and tester and identify unclear wording, missing information, inconsistencies, and possible edge cases.Maintain traceability among requirements, acceptance criteria, test cases, defects, and delivered functionality.Routine & Exploratory Product TestingPerform routine functional, regression, integration, usability, and user-journey testing of mobile, web, and back-office applications.Prepare, maintain, and execute test scenarios and test cases based on approved requirements and acceptance criteria.Perform exploratory testing in addition to executing predefined test cases: actively explore the system, investigate unexpected scenarios, challenge assumptions, and assess the product from the perspective of a real user.Identify negative scenarios, unusual user behaviors, boundary conditions, and combinations of actions that may not be covered by documented test cases.Ensure that new functionality, defect fixes, and critical existing processes are tested consistently in each relevant release cycle.Prepare required test data and verify that test environments are ready for planned testing activities.Document test results clearly and retain appropriate evidence of execution.Report defects with precise reproduction steps, expected and actual results, supporting evidence, severity, and business impact.Retest resolved defects and performed regression testing to confirm that changes have not affected existing functionality.Escalate critical defects, testing blockers, and quality concerns promptly to the Senior Business Analyst and project team.Domain & Regulatory ValidationValidate business logic, workflows, calculations, controls, and system behaviors against approved business requirements.Verify that relevant functionality is consistent with applicable banking, securities, and capital-markets regulations, as interpreted and confirmed by the responsible business, legal, and compliance stakeholders.Identify regulatory, operational, or customer-impact risks arising from incomplete, inconsistent, or incorrectly implemented business logic.Maintain evidence of domain-validation checks for critical product journeys and regulated processes.Data, Calculation & Integration ValidationVerify data directly in relevant databases using SQL queries and compare stored values with information displayed in user interfaces and reports.Reconcile financial calculations, balances, interest accruals, fees, transaction values, statuses, and other critical outputs against expected results.Validate data consistency and completeness across mobile, web, back-office, database, and external-system layers.Perform integration testing and verify that data is transmitted, transformed, processed, and recorded correctly between connected systems.Investigate data discrepancies and support developers in identifying their source and confirming resolution.API TestingTest REST APIs using Postman or equivalent tools as a core part of routine product testing.Validate requests, responses, status codes, authentication, authorization, validation rules, error handling, and data structures.Test positive, negative, boundary, and failure scenarios for business-critical APIs.Compare API results with database records, user-interface behaviour, business rules, and downstream-system outcomes.Maintain reusable API collections, test data, environment configurations, and supporting documentationTesting Process & Quality ImprovementFollow the testing routines, quality standards, templates, and controls established by the Senior Business Analyst and outsourced QA expert.Support the implementation and continuous improvement of structured, state-of-the-art testing processes.Contribute to test planning, test coverage reviews, defect triage, release-readiness checks, and testing status reporting.Identify recurring defects, process gaps, and opportunities to improve requirements or test coverage.Support the gradual development of reusable regression test packs and, where appropriate, automated testing routines.Maintain accurate testing records, checklists, defect logs, and progress information.Coordination & CollaborationWork closely with and report day-to-day progress, open points, and testing results to the Senior Business Analyst.Consult with the outsourced QA expert on testing methodology and apply agreed guidance in daily analysis and testing activities.Coordinate requirement clarifications, test scope, dependencies, environments, and test data with developers and relevant project participants.Participate in defect triage, explain identified issues clearly, and follow assigned defects through resolution and retesting.Support effective knowledge transfer among business stakeholders, developers, internal team members, and external specialists.Communicate professionally and provide clear, timely status updates.

JOB RESPONSIBILITIES:Infrastructure Monitoring & AvailabilityEnsure continuous availability of all platform environments.Monitor infrastructure health, performance, and connectivity.Proactively identify and mitigate infrastructure risks.Monitor servers, containers, databases, network connectivity, and platform services.Investigate abnormal system behavior and performance degradation.Maintain operational dashboards and monitoring systems.Participate in platform capacity planning activities.Environment AdministrationAdminister development, testing, staging, DR, and production environments.Maintain infrastructure configurations and operational documentation.Perform routine environment maintenance activities.Support deployment and configuration of application components.Manage environment access according to security requirements.Support environment provisioning and refresh activities.Incident ManagementParticipate in operational incident response.Investigate infrastructure, application, connectivity, and deployment issues.Perform root cause analysis of incidents.Coordinate incident resolution with development and support teams.Support post-incident reviews and corrective actions.Maintain incident records and operational knowledge base.CI/CD SupportSupport software deployment pipelines.Monitor CI/CD platform health and execution.Troubleshoot deployment failures.Assist development teams with release activities.Support automated build and deployment processes.Participate in release preparation and production deployment activities.Infrastructure TroubleshootingDiagnose infrastructure and connectivity issues.Investigate application performance problems.Analyze logs and monitoring data.Support database connectivity troubleshooting.Support network and security troubleshooting activities.Escalate complex issues to senior engineering teams when necessary.Operational SupportSupport daily platform operations.Assist business and operational users with technical issues.Participate in maintenance windows and operational activities.Support disaster recovery testing activities.Verify platform readiness after releases and infrastructure changes.Maintain operational runbooks and support procedures.